No matter what you do an occasional problem will occur. And if you're like most of us you want immediate answers. Listed below are answers to practically the only three situations you might encounter.

1. My download didn't work. What can I do?

   First don't worry about it. If you didn't get it right the first time you can try again. We don't penalize you for it. You have a full 3 days to download. Plus if the time period expires we can extend it, or forward the materials to you by E-Mail. We try to be as Consumer Friendly as possible. 

   To download again just return to your E-Mail Receipt you received with your initial order and click on the Link. You now have access to download again. 

2. How are the materials delivered?

   The materials you receive are enclosed in a self extracting zip file. You do not need a zip utility to open them. All you need to do is click on the Icon labeled ThinningScalp to open. Then click on Browse to choose a place for storage. If you choose your C drive the materials are stored in the file ThinningScalp. Now click on Unzip and the PDF's and Word files are extracted for viewing with either Adobe Acrobat Reader or Microsoft Word.

    Plus don't be be concerned if you get it wrong the first time. The zip file will replicate the materials numerous times.  

3. I can't open the Files. How come?

   To open the materials you must have some Version of Adobe Acrobat Reader or Microsoft Word installed on your computer. To obtain a free copy just go to File Viewing or click on this hyperlink Get Acrobat Reader. You can now download the particular version of Acrobat Reader that is best for your computer.

4. I'm new to all this, can I get any additional instructions for Downloading and Opening the materials?

Certainly, few people are perfect at anything the first time around. Just send a blank E-Mail to the address listed below and we'll send you further instructions to enhance your ease of use.

For all other issues please contact us at: click here

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